TERMS AND CONDITIONS
PRICES: All merchandise is priced F.O.B. warehouse/origin. All prices are subject to change without notice. All orders accepted subject to prices prevailing at time of shipment. Prices do not include shipping costs or freight, if applicable. All forms of payment and terms must be reviewed and approved by Stone Z Inc dba Hospitality Trends.
ORDERS AND REVISIONS: Confirmation of orders may be made by email. An email accepting an order is an explicit promise to proceed and a promise to pay for an order. Any changes made to original orders that are in process may be subject to additional charges and delays. In the event of cancellation purchasers may be charged for materials and supplies whether work is in process or in stock. Prices are subject to change.
BROKEN MASTERPACK: A broken master pack charge may be incurred for any broken master pack or carton per the providing manufacturer’s policies
FREIGHT: All merchandise is F.O.B. warehouse/origin, prepay and add and will be shipped upon receipt of full payment unless otherwise agreed upon. Please furnish shipping and routing instructions with each order. If not such instructions are received we have the option to ship accordance with what we judge to be the best possible way. All orders are shipped dock to dock or curbside, weekdays during normal business hours unless specified. Additional services such as lift-gate, inside delivery, re-routing, re-delivery, or other requests are subject to an additional fee at the customer's expense. Installation and/or assembly is not included.
TRANSPORT CLAIMS: Hospitality Trends is not responsible for damages or loss incurred in transit. All furniture shipped at purchaser's own risk after it has been inspected and securely packed. Before accepting merchandise from the carrier, inspect cartons for visible signs of damage and note any loss or damage on the delivery receipt. If there is loss or damage, please notify Hospitality Trends so we can make an immediate claim with the delivery carrier. In case damage is concealed and not determined until furniture is unpacked, keep the packing slip and notify Hospitality Trends immediately for an inspection. All claims of damage from transport should be filed directly to Hospitality Trends or the carrier by the customer within 24 hours of receiving. Failure to indicate damages incurred by freight may result in a loss for claim. By signing the delivery receipt or bill of lading, the customer acknowledges the order was received in good condition.
MAINTENANCE: To insure durability and longevity of the product, it is important to clean and care for the merchandise. Cleaning and inspecting the product is part of standard maintenance and upkeep, and should be done at regular intervals. Clean and tighten all screws and bolts. Any item which shows signs of loose joints (please inspect regularly) should be taken out of service. Warranties are provided by the manufacturer of each product, not by Hospitality Trends, and may be voided if proper maintenance intervals are not followed.
WARRANTY: Hospitality Trends does not provide a warranty directly for any sale. Warranties are provided by the manufacturer and are gernerally a limited warranty in workmanship and materials. Warranty becomes null and void in the event of damage to the product resulting from unauthorized repairs, breakage due to abuse or misuse, repair, alteration or modification of the product by anyone other than authorized representatives thereof, damage resulting from accidents, vandalism, acts of nature and improper use. Warranty varies for each product line. Please contact Hospitality Trends for additional warranty information.
RETURNS: All merchandise that is produced to specification, e.g. upholstery, frame finish, custom build, et cetera, is NOT returnable and at the time of invoice approval prior to production is considered a final sale. No merchandise can be returned without express authorization of Hospitality Trends and sourcing manufacturer or dealer. All returns are subject to a restocking and handling charge. All freight and other applicable charges will be at the customer's expense. If a defect is noticed it should be reported to Hospitality Trends within 24 hours of shipment arrival. All merchandise subject to a return must be in its original packaging, unused and unassembled. Again, All goods are specific to a customer's preference; therefore made to order items are non-refundable unless prior written consent is given by Hospitality Trends.
PAYMENT: Your order will be processed upon your approval. Payment terms will be noted on your invoice. Any payments made after 30 days may be subject to late fees.